Step 1: Customer Request for Recovery Service

Call our hotline number at 65-6273557 or email us at datarecover@1000miles.net. Provide us a brief description of the problem encountered. Our service engineers will assist with any service enquiries from our customers and related technical support issues for every steps. Repeat customers may goto Step 2 directly.

Step 2: Customer Fill Up Recovery Form

Customer can download the Recovery Service Form [Click Here] or have it email to you. The form constitutes part of legal-binding contractual non-disclosure agreement to protect customer privacy and data confidentiality.

See Also: Tips of Instructions on Form Filling[Click Here]

Step 3: Customer Sends In Form and Media

Customers sends in data storage media for evaluation together with Recovery Service Form [Click Here]. For the handling of the media, customers can arrange for own logistics under their own expenses. Alternatively, local customers can arrange for our courier services for pickup at a flat rate. International customers can use our Drop Zone [Click Here] in major cities worldwide.

See Also: Tips of Handling and Packaging [Click Here]

Step 4: The Evaluation Process

Evaluation will take 1-2 days (within 48 hours) for Express Services and 3-5 working days for Standard Services on receipt of the data storage media. Express Services will be twice more expensive than Standard.

See Also: Price List[Click Here]

Step 5: The Quotation Process

Quotation will be send to customer, if data is recoverable. Otherwise, we will abide by the "No data, No charge" [Click Here] policy.

See Also: Sample Quotation to Customer [Click Here]

Step 6: The Recovery Process

Recovery will proceed once customer agreed to the Quotation. Recovered data will be transferred to a replacement storage media of similar (if not, compatible) configuration. However, if the data is recoverable and the customer decides not to proceed, an evaluation fees of US$50 will be imposed.

Step 7: Customer Makes Payment

Payment can be made in Cash on Delivery and Cheques for local customers, while Wired Transfers for international customers. Other payment modes are in the pipeline.

For the storage media to be returned, customers can arrange for own logistics under their own expenses. Alternatively, local customers can arrange for our courier service to delivery to their doorstep at a flat fee. International customers can arrange for delivery to destinated Drop Zone [Click Here] for pickup.