Step 1: Customer Request for Recovery Service

Call our hotline number at 65-6273557 or email us at datarecover@1000miles.net. Provide us a brief description of the data storage media to be disposed of. Our service engineers will assist with any service enquiries from our customers and related technical support issues for every steps. Repeat customers may goto Step 2 directly.

Step 2: Customer Fill Up Recovery Form

Customer can download the Special Handling Service Form [Click Here] or have it email to you. The form constitutes part of legal-binding contractual non-disclosure agreement to protect customer privacy and data confidentiality.

See Also: Tips of Instructions on Form Filling[Click Here]

Step 3: The Quotation Process

Quotation will be sent to customer based on the service requested, i.e. Data Erasure, Degaussing and/or Physical Destruction and Safe Disposal.

See Also: Price List[Click Here] and Sample Quotation to Customer [Click Here]

Step 4: Customers Sends in Form and Media

Customers sends in data storage media for disposal together with Special Handling Service Form [Click Here]. For handling of the media, customers can arrange for own logistics under their own expenses. Alternatively, local customers can arrange for our courier services for pickup at a flat rate. International customers can also use our Drop Zone [Click Here] in major cities worldwide.

See Also: Tips of Handling and Packaging [Click Here]

Step 5: Customer Makes Payment

Payment can be made in Cash on Delivery and Cheques for local customers, while Wired Transfers for international customers. Other payment modes are in the pipeline.

Step 6: The Execution Process

Services will be performed accordingly to instructions in the form. Because performed actions may not non-reversible, we only execute on double verification.

Step 7: Follow-up Actions

Customers may request the return of the "processed" data media or obtain Certification/Evidence of Destruction as part of audit requirements.

For the storage media to be returned, customers can arrange for own logistics under their own expenses. Alternatively, local customers can arrange for our courier service to delivery to their doorstep at a flat fee. International customers can arrange for delivery to destinated Drop Zone [Click Here] for pickup.